You may have already seen this “Insights from 5 Million Emails” infographic that Mashable published a few weeks ago. If not, take a look.

Baydin, the makers of email plugin Boomerang,  pulled data from five million emails and discovered some interesting tidbits:

  • on average, we spend over 2.5 hours a day on email
  • 80% of those messages are deleted in under 3.2 seconds
  • more people recommend sending email early morning

But the most valuable section on that infographic, in my humble opinion?

The “words to use” and “words not to use” section.

Basically, they tell you how to better connect with another person. And how not to screw up in your attempts to connect. Very powerful.

But of course that’s my opinion – after all, we designed The People Profiler in the same way, providing  customized “what to do” and “what not to do” guidance specific to the person you’re dealing with.

Knowing what not to say – and what not to do – when trying to connect with someone is very valuable information.

To better illustrate my point, here’s a sample report, with a few notes scribbled on it.

This report is specific to a certain profile – one of 60 different versions in  The People Profiler database. It also happens to be the profile of someone on our team here at Balanced WorkLife.

Because I have access to this valuable info, I’m better able to connect with this person because prior to important interactions with her, I remind myself of the biggies:

  • provide facts, data & options – don’t just spew my opinion
  • have an organized approach in my materials and in what I share verbally
  • be prepared for potentially tactless responses and don’t shrink back from them
  • absolutely do not ramble during my interactions with her
  • make sure that what I heard in the meeting is what she heard in the meeting

Basically, I remind myself how not to screw up. With that specific person. And that has made all the difference.

If you want to try it yourself, go to and sign up.

Photo courtesy of Janine Pauke.


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6 thoughts on “The Key to Not Screwing Up: Knowing What Not To Say

  1. Katrine

    They tell you how to better connect with another person. And how not to screw up in your attempts to connect. Very powerful.

  2. ella

    I really liked your notes, it totally gives a different feel when you see the additions on a template that you are used to. great job

  3. This is certainly a great tool to have – thanks for the information.

  4. talking what you meant to other is not good to others because it can give them bad ideas about it. I have a friend telling me that when you speak, you should also know it’s effect so that no one will get hurt. Thanks for the information you have given in you site very useful.

  5. I love what you guys are up too. This kind of clever work and coverage! Keep up the wonderful works guys I’ve you guys to my own blogroll.

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